Frequently Asked Questions

Everything you need to know about your Sveston experience.

What is the standard shipping timeframe for my order?

We typically process orders within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.

Does my Sveston watch come with a warranty?

Yes, every Sveston timepiece includes a 1-year international warranty that covers manufacturing defects and movement issues from the date of purchase.

What is your return and exchange policy?

We offer a 7-day hassle-free return policy. Items must be in their original, unworn condition with all packaging and tags intact to qualify for a full refund or exchange.

Are Sveston watches water-resistant?

Most of our watches are 3ATM water-resistant, making them resistant to splashes and rain. However, we recommend avoiding submersion in water or wearing them while swimming or showering.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Cash on Delivery (COD) in select regions.

How can I track the status of my shipment?

Once your order is dispatched, you will receive an email and SMS containing a unique tracking number and a link to our courier partner's portal to monitor your delivery in real-time.